Tyto Care常见问题
我们已经回答了您关于视频访问和TytoHome检查套件的问题。在下面的问题中了解更多关于Sanford Health + Tyto Care的创新技术。
常见问题
它是如何工作的?
它是如何工作的?
- 购买TytoHome™检查套件。
- 下载TytoApp™。
- 按照提示为您的访问做准备，给予同意，并将您的设备与手机或平板电脑配对。
- 当你有急性或紧急护理(但非紧急)的健康需求时，使用检查包和应用程序与桑福德医疗服务提供者联系，每天24小时，每周7天。医生会帮助你使用检查包收集所需信息，以便做出诊断和护理计划。如果开了药，处方会通过电子方式发送到你选择的药房。
泰托之家的检查包里有什么?
泰托之家的检查包里有什么?
耳镜(检查耳朵)，压舌器(检查喉咙)，听诊器(听心脏，肺和腹部)，特殊的体温计(测量体温)，数码相机(检查皮肤和喉咙)和充电电池。
TytoHome检查套件中的设备与我的医生办公室使用的检查工具相似吗?
TytoHome检查套件中的设备与我的医生办公室使用的检查工具相似吗?
是的。检查包中包含的设备是为了给你的医疗保健提供者提供他们在办公室使用的相同类型的检查数据。Tyto听诊器通过了FDA的批准。所有其他设备也符合FDA的要求，并已经过测试，以确保最高质量的性能。
什么是TytoHome虚拟体检?
什么是TytoHome虚拟体检?
它与我们在桑福德健康中心的视频访问非常相似，但也使用了与手机或设备上的TytoApp连接的诊断检查工具。当你有急性或紧急护理(但非紧急)健康需求时，使用检查包和应用程序与桑福德医疗服务提供商联系。医生会帮助你使用检查包收集所需信息，以便做出诊断和护理计划。如果开了药，处方会通过电子方式发送到你选择的药房。在某些情况下，例如需要进行实验室工作或x光检查，可能仍然需要与医生进行面对面的临床访问才能做出诊断。
什么类型的疾病我可以使用TytoHome检查套件?
什么类型的疾病我可以使用TytoHome检查套件?
您可以将该检查包用于任何急性或紧急护理(但非紧急)健康需求，包括但不限于耳痛、发烧、咳嗽、感冒和流感、红眼病、恶心、蚊虫叮咬和皮疹。
我需要什么来使用TytoHome检查套件?
我需要什么来使用TytoHome检查套件?
你需要一部智能手机或平板电脑和Wi-Fi网络连接。您还需要从App Store或谷歌Play下载TytoApp。
我可以在哪里使用TytoHome检查套件?
我可以在哪里使用TytoHome检查套件?
TytoHome检测套件可以在任何有稳定无线网络连接的地方使用。虚拟医疗检查只能在Sanford供应商获得许可的州完成，目前包括爱荷华州、明尼苏达州、内布拉斯加州、北达科他州和南达科他州。
哪些智能手机和平板电脑可以使用TytoHome检测套件?
哪些智能手机和平板电脑可以使用TytoHome检测套件?
TytoApp适用于iOS(上两个版本)和Android(4.4.4及以上)，该应用程序也适用于大多数苹果iOS和Android操作系统设备。
泰托和我的桑福德病历有联系吗?
泰托和我的桑福德病历有联系吗?
是的。虽然您仍然需要下载TytoApp将您的移动设备与TytoHome检查套件配对，但一旦配对，您可以通过从Sanford Health移动应用程序登录您的My Sanford Chart帐户来请求虚拟医疗检查。无论您使用哪个应用程序来请求虚拟医疗检查，访问将出现在您的My Sanford Chart访问历史中，您可以访问访问后的总结，以审查您的护理计划。
使用TytoHome检查套件需要任何培训吗?
使用TytoHome检查套件需要任何培训吗?
Tyto有内置的培训视频和技术，以帮助确保正确的信息收集和工具易于使用。当在实时远程健康检查中使用TytoHome检查套件时，桑福德健康服务提供商会指导你，让你知道听诊器应该放在胸前的什么位置，以及如何把耳镜放进耳朵里。
一个TytoHome检查套件要多少钱?
一个TytoHome检查套件要多少钱?
TytoHome检查套件的价格为299美元(需要加税)，符合FSA和HSA的标准。Sanford Health的员工可以亲自在Sanford Health equipment或Sanford TechPoint的任何地点购买该套件，可获得10%的折扣。
我如何获得HSA或FSA的报销?
我如何获得HSA或FSA的报销?
按照正常流程处理，就像处理任何其他医疗报销要求一样。您将需要联系您的HSA或FSA供应商，以了解更多关于如何做的细节。
哪里可以买到TytoHome检查套件?
哪里可以买到TytoHome检查套件?
TytoHome检查套件可在以下网站获得:
- 桑福德医疗设备位置
- 在一些桑福德卫生设施的桑福德技术点亭
- 在线
- 百思买和bestbuy.com
TytoHome虚拟体检的费用是多少?我该如何收费?
TytoHome虚拟体检的费用是多少?我该如何收费?
虚拟医疗检查的起价为69美元，请与您的保险公司联系。
我可以找哪些提供TytoHome检查套件的供应商?
我可以找哪些提供TytoHome检查套件的供应商?
当您开始访问时，您将连接到桑福德医疗服务提供者，该提供者具有远程诊断和治疗急性或紧急护理(但非紧急)健康需求的经验。目前，TytoHome检查套件不能用于连接到初级保健或专业提供者。
谁能看到我考试的数据，它符合HIPAA吗?
谁能看到我考试的数据，它符合HIPAA吗?
检查数据通过加密的安全网络发送，并存储在Tyto Care的符合HIPAA标准的云上。
如果需要技术支持，请联系谁?
如果需要技术支持，请联系谁?
请联系天拓护理客服(866) 971 - tyto (8986)或support@tytocare.com．
检查包在保修范围内吗?
检查包在保修范围内吗?
是的。TytoHome检查套件由制造商Tyto Care提供一年的保修期。联系Tyto Care客服(866) 971 - tyto (8986)或support@tytocare.com为更多的信息。
An otoscope (to examine ears), a tongue depressor (to examine the throat), a stethoscope (to listen to heart, lung and abdomen), a special thermometer (to take a temperature), a digital camera (to examine skin and throat) and a rechargeable battery.
" } },{ "@type": "Question", "name": "Are the devices in the TytoHome exam kit similar to the exam tools used in my doctor’s office?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. The devices included in the exam kit are made to give your health care provider the same type of examination data they would use in the office. The Tyto Stethoscope was cleared by the FDA. All other devices also comply with FDA requirements and have been tested to ensure the highest quality of performance.
" } },{ "@type": "Question", "name": "What is a TytoHome virtual medical exam?", "acceptedAnswer": { "@type": "Answer", "text": "It’s very similar to our Sanford Health video visit but also uses diagnostic exam tools that connect to the TytoApp on a mobile phone or device. When you have an acute or urgent care (but non-emergency) health need, use the exam kit and the app to connect with a Sanford Health provider. This provider will help you use the exam kit to gather the information needed so they can make a diagnosis and plan of care. If prescribed medication, the prescription is sent electronically to the pharmacy of your choice. In some instances, such as the need for lab work or X-rays, an in-person clinic visit with a provider may still be needed to make a diagnosis.
" } },{ "@type": "Question", "name": "What types of illnesses can I use the TytoHome exam kit for?", "acceptedAnswer": { "@type": "Answer", "text": "You can use the exam kit for any acute or urgent care (but non-emergency) health need, including but not limited to ear pain, fever, cough, cold and flu, pink eye, nausea, bug bites and rashes.
" } },{ "@type": "Question", "name": "What do I need to use the TytoHome exam kit?", "acceptedAnswer": { "@type": "Answer", "text": "You will need a smartphone or tablet and a Wi-Fi internet connection. You will also need to download the TytoApp from the App Store or Google Play.
" } },{ "@type": "Question", "name": "Where can I use the TytoHome exam kit?", "acceptedAnswer": { "@type": "Answer", "text": "The TytoHome exam kit can be used anywhere that has a stable wireless internet connection. Virtual medical exams can only be completed from states where participating Sanford providers are licensed, which currently includes Iowa, Minnesota, Nebraska, North Dakota, and South Dakota.
" } },{ "@type": "Question", "name": "What smartphones and tablets work with the TytoHome exam kit?", "acceptedAnswer": { "@type": "Answer", "text": "TytoApp works with iOS (last two versions) and Android (4.4.4 and above), and the app also works with most Apple iOS and Android OS devices.
" } },{ "@type": "Question", "name": "Does Tyto connect to My Sanford Chart?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. While you will still need to download the TytoApp to pair your mobile device to the TytoHome exam kit, once paired you can request a virtual medical exam by logging in to your My Sanford Chart account from the Sanford Health mobile app. Regardless of which app you use to request the virtual medial exam, the visit will appear in your My Sanford Chart visit history and you can access the after-visit summary to review your care plan.
" } },{ "@type": "Question", "name": "Do I need any training to use the TytoHome exam kit?", "acceptedAnswer": { "@type": "Answer", "text": "Tyto has built-in training videos and technology to help ensure correct information is gathered and the tools are easy to use. When using the TytoHome exam kit during a live telehealth exam, the Sanford Health provider will guide you, letting you know such things as where to put the stethoscope on your chest and how to place the otoscope inside your ear.
" } },{ "@type": "Question", "name": "How much does a TytoHome exam kit cost?", "acceptedAnswer": { "@type": "Answer", "text": "The TytoHome exam kit costs $299 (plus tax where needed) and is FSA and HSA eligible. Sanford Health employees can buy the kit in-person at any Sanford Health Equip or Sanford TechPoint location to receive a 10% discount.
" } },{ "@type": "Question", "name": "How can I get HSA or FSA reimbursement?", "acceptedAnswer": { "@type": "Answer", "text": "Follow the normal process, as with any other medical reimbursement claims. You will need to reach out to your HSA or FSA provider for more details on what to do.
" } },{ "@type": "Question", "name": "Where can I purchase a TytoHome exam kit?", "acceptedAnswer": { "@type": "Answer", "text": "The TytoHome exam kit is available at:
- Sanford Health Equip locations
- Sanford TechPoint kiosks in some Sanford Health facilities
- Online
- Best Buy and bestbuy.com
Virtual medical exams start at $69, please check with your insurance provider for coverage.
" } },{ "@type": "Question", "name": "Which providers can I see with the TytoHome exam kit?", "acceptedAnswer": { "@type": "Answer", "text": "When you begin a visit, you will be connected to a Sanford Health provider with experience diagnosing and treating acute or urgent care (but non- emergency) health needs remotely. The TytoHome exam kit cannot be used to connect to a primary care or specialty provider at this time.
" } },{ "@type": "Question", "name": "Who sees the data from my exams, and is it HIPAA compliant?", "acceptedAnswer": { "@type": "Answer", "text": "Exam data is sent via an encrypted, secure network and is stored on Tyto Care’s HIPAA- compliant cloud.
" } },{ "@type": "Question", "name": "Who do I contact for technical support?", "acceptedAnswer": { "@type": "Answer", "text": "Please contact Tyto Care support at (866) 971-TYTO (8986) or support@tytocare.com.
" } },{ "@type": "Question", "name": "Is the exam kit covered under warranty?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. The TytoHome exam kit is covered under a one-year warranty through the manufacturer Tyto Care. Contact Tyto Care support at (866) 971-TYTO (8986) or support@tytocare.com for more information.
" } },">